Frequently Asked Questions
Everything you need to know about your Lenovo replacement parts order.
Are your replacement parts genuine Lenovo components?
We stock both Original Equipment Manufacturer (OEM) parts sourced directly from Lenovo and high-quality certified third-party alternatives. Each product page clearly indicates whether the part is 'Genuine' or 'Replacement Grade'.
How do I ensure a part is compatible with my specific laptop model?
We recommend searching by your device's Serial Number or the specific Part Number (FRU). If you are unsure, our technical support team can verify compatibility if you provide your model name and manufacture year.
What is your return policy for electronic components?
We offer a 30-day return policy for most parts. Items must be returned in their original anti-static packaging. Please note that parts showing signs of installation damage or blown circuits due to improper handling are not eligible for a refund.
Do you offer a warranty on batteries and screens?
Yes, all batteries and LCD screens come with a standard 6-month warranty against manufacturing defects. This does not cover accidental damage, such as cracks or liquid spills, occurring after installation.
How long does shipping take within the United States?
Orders are typically processed within 24 hours. Standard shipping usually takes 3-5 business days, while expedited overnight options are available at checkout for urgent repairs.
Do you provide installation guides with the parts?
While we do not include printed manuals, we provide links to official Lenovo Service Bridge manuals and video tutorials for common repairs like keyboard and RAM replacements on our blog.